Scento products are shipped worldwide.
All orders are shipped within 2 business days after payment has been approved. Orders are shipped Monday through Thursday, except on holidays.
Scento offers Free Shipping. For regular shipping, these are the delivery standard shipping time according to each country:
|North Ireland||5-7 days|
|OTHERS||Up to 30 days|
For all the countries that are not on the list, the expected shipping time is up to 30 days for regular shipping.
If you wish to receive your package faster, you can choose the Express Shipping option. In that case you will pay approximately extra $25 and will receive your package up to 3 business days.
Scento.com is not responsible for any Customs or Import duties incurred upon the arrival of the package to your country, or for any delays caused by Customs inspections.
To be sure to receive your package on time, please input carefully the correct mailing address when proceeding to your order at checkout.
How do exchanges work?
We basically have an even exchange policy. If you purchased a jewelry during a sale and would like to exchange them after the sale, you won’t be charged the post-sale price difference as long as the tee you’re exchanging for is within a few dollars of the original purchase price – or you’re exchanging for the same design in a different size.
If you’d like to exchange for a jewelry of a higher price, please include your credit card number so we can charge you for the difference. Additionally, you will not be refunded for any price difference if you are exchanging for a lower value jewelry. If you would like the price difference, we recommend returning for a refund and placing a separate order for the lower priced items.
How do I return a wrong or defective item?
Go ahead and return any wrong or damaged item as normal. Since it was our fault for sending you a wrong or defective item, include your return shipping receipt. When we receive the wrong or defective item back, we’ll reimburse the return shipping, replace or refund for the item, and issue you a coupon for the inconvenience. Unfortunately, we won’t reimburse for express shipping, so be sure to send it back via regular mail. The original shipping cost is non-refundable.
How do I check my return status?
To find out when your return will be processed, you’ll want to take into consideration the shipment time and the return processing time. Ship time varies based on the shipping method you used to return your order. Return processing is usually 1-2 weeks once we receive a return or exchange.
When your return is processed, we’ll send you a notification email.
Consumer Protection Regulations (Cancellation Wow returning the product)
The consumer may cancel a purchase up to 14 days from receipt of the product provided that the cancellation agreement for the acquisition of goods shall be provided dealer and consumer goods are not corrupted and not used by the consumer purchaser; The return of the goods in their original packaging will be allowed within 14 days of receiving the goods; Open the original package in itself will not constitute use of or defect in the goods, unless proven otherwise.
how to return the proceeds will, upon termination of employment consideration. Consumer meetings dealing with the amount credited in cash or by check in cash or credit card company will inform the consumer about the cancellation of the transaction and the credit card company will credit the consumer’s credit card immediately provided the amount of the charge was unable repaid the credit card company is engaged due to the canceled transaction; However, it was not possible to win the consumer’s credit card stated, restore consumer deals with the consideration in cash or by check to cash.