Shipping Policy

1. Shipping Coverage

Scento proudly ships to all European Union member states. We are committed to delivering your favorite fragrances quickly and reliably across Europe.

Western Europe: Austria, Belgium, France, Germany, Ireland, Luxembourg, Netherlands
Southern Europe: Croatia, Cyprus, Greece, Italy, Malta, Portugal, Slovenia, Spain
Northern Europe: Denmark, Estonia, Finland, Latvia, Lithuania, Sweden
Eastern Europe: Bulgaria, Czech Republic, Hungary, Poland, Romania, Slovakia

2. Shipping Methods & Timeframes

2.1 Standard Shipping

Delivery Time: 3-7 business days
Cost: €4.95 for orders under €50
Free Shipping: On all orders over €50
Carrier: DHL, DPD, or national postal services

2.2 Express Shipping

Delivery Time: 1-3 business days
Cost: €9.95 (major cities), €12.95 (remote areas)
Availability: Major EU cities only
Carrier: DHL Express or UPS

2.3 Subscription Shipping

Monthly Deliveries: Always free, regardless of order value
Dispatch Date: First week of each month
Delivery Window: 5-10 days from dispatch
Tracking: Provided for all subscription shipments

3. Processing Times

3.1 Order Processing

Standard Orders: 1-2 business days
Personalized Orders: 2-3 business days
Peak Seasons: May extend to 3-4 business days

3.2 Cut-off Times

Orders placed before 2:00 PM CET on business days are processed the same day. Orders after this time or on weekends/holidays are processed the next business day.

4. Delivery Information

4.1 Tracking Your Order

Tracking information sent via email once order ships
Real-time tracking available through carrier website
SMS notifications available in select countries

4.2 Delivery Attempts

Carriers typically attempt delivery twice
Package may be left with neighbors (where permitted)
Held at local pickup point for 7-14 days

4.3 Signature Requirements

Not required for standard shipments under €100
Required for orders over €100 or containing limited editions
Can be waived through carrier's app in some countries

Greek Islands
Spanish Islands (Balearic, Canary)
Portuguese Islands (Azores, Madeira)
Other EU island territories

6.2 Remote Areas

Some remote or mountainous regions may experience:

Extended delivery times (+2-3 days)
Limited express shipping availability
Additional surcharges for courier services

6.3 Hazardous Materials

Perfumes containing alcohol are classified as hazardous materials:

Shipped via ground transportation only
Cannot be expedited to certain destinations
May have restrictions during extreme weather

7. Customs & Duties

7.1 Within EU

No customs duties for shipments within the EU
No additional taxes beyond those included in price
No customs delays under normal circumstances

7.2 Special Territories

Some EU territories may have special regulations:

Canary Islands
French overseas territories
Mount Athos Contact support for specific information.

8. Subscription Shipping Details

8.1 Monthly Subscription Box

Ships automatically on the same date each month
Can be modified until 48 hours before shipping
Pause or skip months through your account
Address changes must be made 72 hours before shipping

8.2 Subscription Benefits

Priority Processing: Subscriptions ship first
Eco-Friendly Packaging: Reduced packaging waste
Carbon Neutral: All subscription shipments offset

9. Holiday Shipping

9.1 Peak Season Schedule

During November-December:

Order early to ensure holiday delivery
Express shipping recommended after December 15
Check specific country deadlines on our website

9.2 Holiday Closures

No shipping on:

EU-wide holidays (Christmas, New Year)
National holidays in destination country
Carrier-specific holiday schedules

10. Packaging

10.1 Standard Packaging

Discreet outer packaging
Protective inner cushioning
Tamper-evident seals
Recyclable materials

10.2 Gift Packaging

Available for €3.95
Elegant gift box with ribbon
Personalized message card option
Gift receipt (prices hidden)

11. Delivery Issues

11.1 Missed Deliveries

If you miss your delivery:

Check tracking for pickup location
Contact carrier within 7 days
Request redelivery through carrier app
Contact support if package returns to sender

11.2 Incorrect Address

Update immediately through your account
Contact support if order already shipped
Carrier may charge for address correction
Undeliverable packages return at customer's expense

11.3 Damaged Packages

Refuse delivery if visibly damaged
Document damage with photos
Report within 48 hours of delivery
Replacement sent at no charge

12. Shipping Restrictions

12.1 We Cannot Ship To

PO Boxes (in most countries)
Military addresses (APO/FPO)
Freight forwarders
Hotels or temporary addresses

12.2 Restricted Products

Some products may have shipping limitations:

Aerosols (limited to ground shipping)
Large volume orders (may require special handling)
Limited editions (one per customer)

13. Environmental Commitment

13.1 Sustainable Shipping

Carbon-neutral shipping options
Consolidated shipments when possible
Biodegradable packing materials
Minimal packaging without compromising safety

13.2 Packaging Recycling

All our packaging is:

100% recyclable
Made from recycled materials
Designed for minimal waste
Reusable for storage

14. Contact Information

Shipping Inquiries
Email: [email protected]
Response time: Within 24 hours

Customer Service
Email: [email protected]
Available Monday-Friday, 9:00-18:00 CET

15. Policy Updates

This shipping policy is subject to change. Updates will be posted on our website and apply to new orders placed after the update date. Existing orders follow the policy in effect at time of purchase.