Question 1

How does Scento work?

Accepted Answer

Scento is an online perfume retailer. Browse 1,000+ authentic designer and niche fragrances and buy any of them as 2ml, 5ml, or 8ml decants and samples — a one-time purchase with no subscription required, so you can try a scent before committing to a full bottle. Scento+ is an optional membership (€19.90/month, returned in full as store credit) for extra savings.

Question 2

Are all fragrances 100% authentic?

Accepted Answer

Yes, we guarantee 100% authenticity. We work directly with authorized distributors and perfume houses to ensure every fragrance is genuine.

Question 3

What is your return policy?

Accepted Answer

If something isn't right, we'll make it right with a replacement or store credit added to your Scento account. Store credit never expires and works on anything in our catalogue. Cash refunds are issued only in the limited cases required by law.

Question 4

Do you ship internationally?

Accepted Answer

Yes, we ship to 26 European countries with affordable flat-rate shipping on all orders. Delivery typically takes 3-7 business days.

Question 5

How can I cancel my Scento+ membership?

Accepted Answer

You can cancel anytime from your account dashboard or by contacting support@scento.com. No cancellation fees or minimum commitment required.

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